Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Hotel Rakesh Grand ("we", "us", "our") collects, uses, and protects information you share with us through our website, booking form, phone, or WhatsApp.

Information We Collect

• Contact details you provide when booking or enquiring: name, phone number, email address.
• Booking details: check-in/check-out dates, room type, number of guests.
• Payment information, if you pay online — processed securely by our payment partner; we do not store your card or bank details ourselves.
• Government-issued ID details collected at check-in, as required under Indian hotel regulations, for verification purposes only.

How We Use Your Information

• To confirm and manage your booking.
• To communicate with you about your stay, including via WhatsApp, phone, or email.
• To comply with legal and regulatory requirements applicable to hotels in India.
• To improve our services and respond to enquiries or feedback.

Third-Party Services

We use trusted third-party services to operate our website and process bookings, including payment gateways, Google Maps, and messaging platforms like WhatsApp. These providers may process your information under their own privacy policies.

Data Retention

We retain booking and guest information only as long as necessary to fulfil the purposes described above and to comply with applicable legal, accounting, or regulatory requirements.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond to reasonable requests promptly.

Contact Us

For any privacy-related questions, email stay@hotelrakeshgrand.com or call +91 91001 37114.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.